Visitor Services Associate
Title: Visitor Services Associate
Reports to: Director / Curator
Days: Thursday to Saturday
Hours: 9:00AM - 5:00PM
Occasional evening hours when required for special events and workshops
Rate of Pay: $14.00 per hour
Reports to: Director / Curator
Days: Thursday to Saturday
Hours: 9:00AM - 5:00PM
Occasional evening hours when required for special events and workshops
Rate of Pay: $14.00 per hour
SUMMARY
Reporting to the Director / Curator, the Visitor Services Associate carries out reliable and effective front-line aspects of the Museum Services Department: greeting and reception, admissions, gift shop sales, program registration, security of exhibits, information and public safety, and handling of requests and referrals. The Visitor Services Associate will also have the opportunity to assist with marketing, public relations, and social media campaigns.
ESSENTIAL DUTIES AND RESPONSIBILITIES
NECESSARY QUALIFICATIONS
Reporting to the Director / Curator, the Visitor Services Associate carries out reliable and effective front-line aspects of the Museum Services Department: greeting and reception, admissions, gift shop sales, program registration, security of exhibits, information and public safety, and handling of requests and referrals. The Visitor Services Associate will also have the opportunity to assist with marketing, public relations, and social media campaigns.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- General museum reception, greeting patrons, special guests, members and groups in a cheerful, receptive manner at all times.
- Ensures a positive and safe experience for all Museum users including exhibit visitors, program participants, and those participating in on-site rentals.
- Provides and maintains accurate information about the Museum, exhibits, programs and services.
- Processes admissions, gift shop sales, program fees, membership fees, research fees, and other various payments through a Point of Sale system; cash, debit and credit card, and balances all intakes at Session End before submitting to Shop Manager.
- Is front line for all phone calls for information or appropriate referral.
- Open/closes Museum and exhibit areas. Performs regular walk-through of galleries and maintains awareness of gallery activities.
- Captures accurate visitor statistical data.
- Assists with public and school programs, and with museum events including set up/take down.
- Assists with administrative tasks as needed, i.e. marketing, social media campaigns, digital design.
- Schedules and orients volunteers and shares responsibility for recognition and events including coordination of volunteers for special programs.
- Maintains a clean, business-like front-of-line work environment.
- Assists with other duties as required.
NECESSARY QUALIFICATIONS
- High school diploma or equivalent, as well as previous experience in sales, customer service and cash handling required.
- Must have excellent communication and interpersonal skills, ability to work in a team environment with minimum supervision.
- Knowledge of standard POS system and basic computer skills.
- Weekends, holidays, and evenings required.
- Previous Museum experience an asset.
The anticipated start date is Thursday, June 21, 2018 or ASAP.
To apply, please send your cover letter, resume and three references
by Friday, June 8, 2018 no later than 5pm
to the attention of:
by Friday, June 8, 2018 no later than 5pm
to the attention of:
Julia Piskiewicz, Director/Curator
Sault Ste. Marie Museum
690 Queen Street East
Sault Ste. Marie, ON, P6A 2A4
Email: info@saultmuseum.ca
Sault Ste. Marie Museum
690 Queen Street East
Sault Ste. Marie, ON, P6A 2A4
Email: info@saultmuseum.ca
We thank all applicants in advance for your interest. Only those selected for an interview will be contacted. No calls or visits please. A police record check may be required.
The Sault Ste. Marie Museum is an equal opportunity employer.
The Sault Ste. Marie Museum is an equal opportunity employer.
